Job details:

In charge of setting up and selling maintenance contract renewals for Honeywell Productivity Solutions & Service products based on the assigned area and accounts. Responsible for direct revenue generation through contract renewal sales and contract sale leads. Responsible for daily support of customer accounts, including on-going communication within, but not limited to, the assigned account portfolio. Accountable for the company’s service process image in the eyes of the customer, by providing the highest level of satisfaction, professionalism and involvement when engaging in their requests, concerns and issues.

**Principal Responsibilities.**

+ Preparing the renewal quotations (offers) and sending them to the designated customer contacts, 90 days prior to the ongoing contract expiration date.

+ Following the escalation process for non-responsive or negative renewal feedback, 30 days prior the expiration date.

+ Generate the monthly assigned number of leads for EOC/EOS units via SFDC

+ Provide and maintain the highest level of customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints.

+ Provide customers with requested reports and information by email or telephone in a timely and professional manner.

+ Joining and actively participating in the Renewal Pipeline Meeting, discussing ongoing renewals, sharing feedback and updates and establishing approaches and strategies to bring in the revenue.

**Qualifications**

**Basic requirements (required):**

+ Bachelor’s degree or equivalent

+ Inside Sales or equivalent background

+ Excellent Word, Excel and PowerPoint skills

+ Proficient English Speakers (will add specific language based on the region)

+ Excellent Interpersonal and communication Skills

**Additional Qualifications (preferred):**

+ 2 years minimum experience with Honeywell culture and systems.

+ Relevant experience in a similar position of customer support & sales and data input (preferably Salesforce, SAP / CRM experience).

+ Experience with Knowledge Management best practices

+ Proactive thinker and team player

+ Structured and process minded, strong coaching and communication skills

+ Able to multi-task, prioritize and work independently as well as in a team environment

+ Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization

+ Able to provide effective, accurate and on point information. Persuasion abilities are a plus.

+ Extreme attention to details and possess an excellent capacity to prioritize tasks and duties, with a great sense of urgency;

+ Obsessed with customer and quality. Unbounded customer orientation and satisfaction mindset, while understanding and working within the company policies. Having both the company’s and customer’s interest in sight.

+ Close acquaintance to contracts and ability to review basic terms.

+ Excellent analytical and problem-solving skills.

+ Ease of understanding the business plan and applying the knowledge, once presented and trained.

+ Technically inclined would be a plus in understanding the maintenance process and the steps involved.

+ Key behaviors: Innovate and Create Value for Customers, Win Together, Drive Accountability Culture

**Key Skills required**

+ ERP Competency – Lead professional

+ CRM Competency – Lead professional

+ Product Knowledge – Lead professional

+ Tools – Lead professional

+ Process Understanding - Lead professional

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.