Honeywell is charging into the Industrial IoT revolution, building on our heritage of invention and deep, on-the-ground industry expertise.

Provide reliable software technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all offerings follow the release processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays .For more Honeywell Benefits information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

**Key Responsibilities:**

+ Resolve Software Support L2 tickets within SLAs, ensuring ownership and user satisfaction.

+ Leverage Grafana and Kibana for real-time monitoring.

+ Analyze defects and drive system efficiency improvements.

+ Perform post-release platform verifications with an automation focus.

+ Automate repetitive tasks to enhance platform efficiency through tool development.

+ Conduct root cause analyses (RCA) and document resolution steps, updating runbooks.

+ Follow escalation protocols for unresolved issues, prioritizing accordingly.

+ Troubleshoot and resolve production issues to minimize downtime.

+ Engage in 24x7 L2 on-call rotations and escalate critical incidents as needed.

+ Log all incidents and resolutions to identify trends and support prevention strategies.

+ Collaborate with Architects, Engineering teams, external vendors, and partners on production issues.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

**You Must Have**

+ Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

+ Minimum 2 years in a technical operations role, preferably at L2 Support.

+ Strong troubleshooting skills in production environments.

+ Develop and maintain automation scripts using Selenium

+ Understanding of Secure Coding Practices.

+ Knowledge of cloud platforms and configuration management.

+ Excellent written and verbal communication.

+ Ability to thrive in fast-paced, high-pressure situations.

+ Process improvement and automation.

**We Value**

+ Bachelor’s degree in computer science, IT, or related field.

+ Knowledge on the Cloud Services (AWS, Azure, Google Cloud).

+ Knowledge of SQL and NoSQL database concepts.

+ Basic Networking Concepts for troubleshooting.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.