As a Lead Technical Support Professional here at Honeywell, you will have the opportunity to lead and manage a team of technical support professionals. You will provide guidance, mentorship, and technical expertise to help your team resolve complex technical issues and deliver exceptional customer service. Your strong leadership skills and ability to collaborate with cross-functional teams will be essential in driving customer satisfaction and achieving business goals.

In this role, you will impact customer satisfaction, team performance, process improvement, collaboration, and business growth. Join us at Honeywell and make a difference in shaping the future of our technical support operations.

Key Responsibilities

+ Provide expert technical support to customers, resolving complex technical issues

+ Serve as a subject matter expert in relevant technologies and products

+ Collaborate with crossfunctional teams to develop and implement technical support strategies

YOU MUST HAVE

+ Minimum of 0 years of proven experience in technical support or a similar role

+ Expertise in relevant technologies and products

+ Strong problem-solving and analytical abilities

+ Experience in mentoring and leading a team

+ Strong customer focus and commitment to customer satisfaction

WE VALUE

+ Bachelor's degree in Engineering or a related field; Master's degree preferred

+ Expert technical knowledge and subject matter expertise

+ Strong leadership and mentoring skills

+ Ability to drive innovation and continuous improvement

+ Results-oriented approach and ability to meet business objectives

+ Excellent problem-solving and decision-making abilities

+ Strong business acumen

+ Ability to build and maintain strong relationships

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.